FAQs – After a Stair Lift Installation

If you just had your stair lift installed, but still have a couple of questions in regards to service or maintenance on the lift, you’ve come to the right place. This post lists a number of commonly asked questions that we receive from stairlift customers after installation

1. Who do I call for service on my lift?

If you choose a local, reputable dealer to install your stair lift, then you’ll always have someone to call directly if your lift needs service. If you are an EHLS customer,  our phone number is (847) 215-9490 (press 2 for service). For future reference, you can locate our phone number on a magnet that is placed underneath the seat of your lift

Image of an EHLS Tech installing a stair lift in Barrington, IL

2. What should I do when the power goes out?

All of the stair lifts that EHLS offers are battery operated. So, when the power in the house is out due to a storm or local power outage, the lift continues to be operational. The length of use when the power turns off depends on the charge of the batteries.

3. If I leave the house for more than a few days, should I turn off the stair lift?

While it is not necessary that you turn off the lift, we would recommend it because it’ll preserve the life of the batteries. However, please make sure that you leave the lift plugged into the electrical outlet.

4. What is needed to clean or maintain my stair lift?

There is nothing that is necessary to maintain the lift. However, we do suggest you consider cleaning or dusting the rail and components every month. You can use a dust rag or multi-surface wipe. Please note that EHLS does offer a planned maintenance agreement to ensure your equipment’s longevity. Please contact us to learn more about the agreement.

5. If the stair lift plug falls out of the outlet, what will happen?

If the plug accidentally falls out of the outlet, the lift will still work. However, be sure to plug it back in and soon as you notice this.

6. If I want to replace the carpeting on my stairs, do I have to remove the stair lift?

No, not always. In fact, most carpet installers will usually cut around the stair lift rail and brackets.

7. In the event that I need to move or no longer need the lift, what should I do with it?

If it is a Bruno straight rail stair lift that was installed within the last couple of years and is in good condition, EHLS may offer to buy it back at a reduced cost.

Stairlift Trouble Shooting Tip:

When getting on the lift to ride down to the lower level of your home, make sure the seat has swiveled into the locked position. The lift will not operate if it is not in the locked position. If it is a Bruno stair lift, then it will start beeping if it is not locked into the correct position.

If you have any other questions, please don’t hesitate to give us a call @ (847) 215-9490. We’ll be more than happy to help!